Shipping policy

Last Updated: 19 July 2026

At Hariir Perfumes, we are committed to ensuring that your order reaches you safely, securely, and in a timely manner. Please read our Shipping, Returns, Refund, and Cancellation Policy carefully before placing an order.

Shipping Policy

Delivery Coverage

Hariir Perfumes currently delivers throughout Bangladesh.

Order Processing

Orders are typically processed within 1–3 working days after successful order confirmation and payment verification.

Orders placed on Fridays, public holidays, or outside business hours will be processed on the next working day.

During high-demand periods, including Ramadan, Eid, promotional campaigns, or other peak seasons, processing times may be slightly extended.

Estimated Delivery Time

Inside Dhaka
3–5 Working Days

Outside Dhaka
5–10 Working Days

Delivery timelines are estimates only and may vary due to courier operations, weather conditions, public holidays, or other circumstances beyond our control.

Shipping Charges

Applicable shipping charges are calculated and displayed during checkout before payment confirmation.

Any promotional offers for free shipping will be clearly stated on our website.

Order Tracking

Once your order has been dispatched, you will receive shipment confirmation and tracking information via SMS or email, where available.

You may also track your order using the order status page on our website.

Payment & Order Confirmation

Hariir Perfumes accepts secure online payments through SSLCommerz, a trusted PCI-DSS compliant payment gateway in Bangladesh.

Supported payment methods may include:

  • Visa
  • Mastercard
  • American Express
  • Mobile Banking
  • Internet Banking
  • Cash on Delivery (Selected Locations)

Orders are confirmed only after successful payment verification or order confirmation in the case of Cash on Delivery.

Return & Refund Policy

Due to the personal and hygienic nature of fragrances, Hariir Perfumes follows a strict return policy to ensure product integrity and customer safety.

Eligible Returns

You may request a return or replacement only if:

  • You received a damaged product.
  • You received an incorrect item.
  • The product has a verified manufacturing defect.
  • You notify us within 48 hours of receiving your order.
  • The product remains unused, unopened, and in its original packaging, including all accessories and documentation.

To initiate a return request, please contact us with:

  • Your Order Number
  • A description of the issue
  • Clear photographs showing the product and packaging

Our customer support team will review your request and provide further instructions.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges for:

  • Opened or used perfumes, attars, or air fresheners
  • Products damaged after delivery due to improper handling or storage
  • Products returned without original packaging
  • Change-of-mind purchases
  • Products purchased during clearance or special promotional campaigns unless defective

Refund Policy

Once a returned product has been received and inspected, we will notify you of the outcome.

If your refund request is approved:

  • Refunds will be processed through the original payment method whenever possible.
  • Refunds for online payments will be issued via SSLCommerz.
  • Refund processing typically requires 7–10 working days, depending on your bank, card issuer, or mobile financial service provider.

Shipping charges are non-refundable unless the return is due to an error on our part, such as delivering the wrong or damaged product.

Exchange Policy

Eligible products may be exchanged for the same item, subject to stock availability.

If the requested item is unavailable, an appropriate refund or alternative solution may be offered.

Order Cancellation

Orders may be cancelled before dispatch by contacting our customer support team as soon as possible.

Once an order has been shipped, cancellation requests cannot be accepted.

Hariir Perfumes reserves the right to cancel any order due to:

  • Product unavailability
  • Pricing or system errors
  • Suspected fraudulent activity
  • Payment verification failure

If payment has already been made, a full refund will be processed.

Damaged or Incorrect Orders

If your package arrives damaged or you receive the wrong product, please notify us within 48 hours of delivery by emailing info@hariirperfumes.com with supporting photographs.

We will investigate the matter promptly and arrange a replacement or refund where appropriate.

Need Assistance?

If you have any questions regarding shipping, returns, refunds, or cancellations, please contact us.

Hariir Perfumes

Email
info@hariirperfumes.com

Website
https://hariirperfumes.com

Customer Support
+8801758994242