FAQ
Frequently Asked Questions (FAQs)
1. What makes Hariir Perfumes different?
Hariir Perfumes is inspired by the timeless artistry of Middle Eastern perfumery and is dedicated to creating luxurious fragrances using premium-quality imported fragrance oils. Every product is carefully crafted, quality-checked, and elegantly packaged to deliver a refined fragrance experience.
2. What payment methods do you accept?
Hariir Perfumes accepts the following payment methods:
- Visa
- Mastercard
- American Express
- bKash
- Nagad
- Rocket
- Internet Banking
- Mobile Banking
- Cash on Delivery (Available in selected locations)
All online payments are securely processed through SSLCommerz, a trusted PCI-DSS compliant payment gateway in Bangladesh.
3. Is it safe to make payments on your website?
Yes. Your payment security is our priority.
All online transactions are securely processed through SSLCommerz using industry-standard encryption. Hariir Perfumes does not store or have access to your debit card, credit card, mobile banking PINs, passwords, or other sensitive payment information.
4. How long does delivery take?
Estimated delivery times are:
Inside Dhaka: 3–5 Working Days
Outside Dhaka: 5–10 Working Days
Delivery times may vary during public holidays, promotional campaigns, or due to unforeseen courier delays.
5. Do you deliver throughout Bangladesh?
Yes. Hariir Perfumes currently delivers to customers across Bangladesh through our trusted courier partners.
6. How can I track my order?
Once your order has been dispatched, you will receive shipment and tracking information via SMS or email (where available).
You may also track your order using the Track Your Order feature on our website.
7. Can I cancel my order after placing it?
Yes. Orders may be cancelled before they are dispatched by contacting our customer support team as soon as possible.
Once an order has been shipped, it can no longer be cancelled.
8. What is your Return & Refund Policy?
You may request a return or refund only if:
- You received a damaged product.
- You received an incorrect item.
- The product has a verified manufacturing defect.
- You notify us within 48 hours of delivery.
- The product is unused, unopened, and in its original packaging.
For complete details, please refer to our Shipping, Returns & Refund Policy.
9. Can I return an opened perfume or attar?
No.
For hygiene and product safety reasons, opened or used perfumes, attars, and air fresheners cannot be returned or exchanged unless they have a verified manufacturing defect.
10. How long does it take to receive a refund?
Once your return has been inspected and approved, refunds are generally processed within 7–10 working days.
Refunds are issued through the original payment method whenever possible. Processing times may vary depending on your bank or mobile financial service provider.
11. Do you offer Cash on Delivery (COD)?
Yes.
Cash on Delivery is available in selected locations across Bangladesh. Availability will be displayed during checkout.
12. How should I store my fragrance?
To maintain the quality and longevity of your fragrance:
- Store it in a cool, dry place.
- Keep it away from direct sunlight and excessive heat.
- Ensure the bottle is tightly closed when not in use.
- Avoid storing fragrances in humid environments such as bathrooms.
13. Why does my fragrance smell slightly different after a few days?
Fragrances naturally evolve over time after production. As they mature, the scent profile may become smoother and more balanced. Additionally, individual skin chemistry, temperature, and humidity can influence how a fragrance smells on different people.
14. Are your fragrances safe for sensitive skin?
Our fragrances are formulated using high-quality ingredients; however, individual skin sensitivities can vary.
We recommend performing a small patch test before applying any fragrance directly to your skin. If irritation occurs, discontinue use and consult a healthcare professional if necessary.
15. How can I contact Hariir Perfumes?
If you need assistance, our customer support team will be happy to help.
Phone
+8801758994242
Website
https://hariirperfumes.com
Business Hours
Saturday – Thursday
10:00 AM – 6:00 PM (Bangladesh Standard Time)
Friday & Public Holidays – Closed
16. Do you offer wholesale or corporate gifting?
Yes.
Hariir Perfumes offers wholesale supply and premium corporate gifting solutions for businesses, events, and special occasions.
For partnership opportunities or corporate orders, please contact us at:
