Refund policy
Last Updated: 01 January 2026
Due to the personal and hygienic nature of fragrances, Hariir Perfumes follows a strict return policy to ensure product integrity and customer safety.
Eligible Returns
You may request a return or replacement only if:
- You received a damaged product.
- You received an incorrect item.
- The product has a verified manufacturing defect.
- You notify us within 48 hours of receiving your order.
- The product remains unused, unopened, and in its original packaging, including all accessories and documentation.
To initiate a return request, please contact us with:
- Your Order Number
- A description of the issue
- Clear photographs showing the product and packaging
Our customer support team will review your request and provide further instructions.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns or exchanges for:
- Opened or used perfumes, attars, or air fresheners
- Products damaged after delivery due to improper handling or storage
- Products returned without original packaging
- Change-of-mind purchases
- Products purchased during clearance or special promotional campaigns unless defective
Refund Policy
Once a returned product has been received and inspected, we will notify you of the outcome.
If your refund request is approved:
- Refunds will be processed through the original payment method whenever possible.
- Refunds for online payments will be issued via SSLCommerz.
- Refund processing typically requires 7–10 working days, depending on your bank, card issuer, or mobile financial service provider.
Shipping charges are non-refundable unless the return is due to an error on our part, such as delivering the wrong or damaged product.
Exchange Policy
Eligible products may be exchanged for the same item, subject to stock availability.
If the requested item is unavailable, an appropriate refund or alternative solution may be offered.
Order Cancellation
Orders may be cancelled before dispatch by contacting our customer support team as soon as possible.
Once an order has been shipped, cancellation requests cannot be accepted.
Hariir Perfumes reserves the right to cancel any order due to:
- Product unavailability
- Pricing or system errors
- Suspected fraudulent activity
- Payment verification failure
If payment has already been made, a full refund will be processed.
Damaged or Incorrect Orders
If your package arrives damaged or you receive the wrong product, please notify us within 48 hours of delivery by emailing info@hariirperfumes.com with supporting photographs.
We will investigate the matter promptly and arrange a replacement or refund where appropriate.
Need Assistance?
If you have any questions regarding shipping, returns, refunds, or cancellations, please contact us.
Hariir Perfumes
Website
https://hariirperfumes.com
Customer Support
+8801758994242
